Returns, Refunds & Exchanges
Easily change your size or request a refund for an item thanks to our clear and guided procedures.
How to make a return?
You have 14 days from the date your parcel was dispatched to change your mind. We have put together a simple procedure to help you:. 1. Start the processGo to your Customer Account ("My Account" section). Select your order and click on "Return my ord
What is the deadline for returning an item?
You have 14 days to return any item that does not suit you. This delivery period begins as soon as your parcel leaves our warehouse:. For home delivery: The countdown begins on the day of delivery (either in person or in your mailbox). At a collectio
How to track my return?
We know you are looking forward to your return being processed. Here is how to keep an eye on its journey:. Use your tracking number: This is the most accurate method. You will find it on the shipping label you printed. By entering it on the carrier'
How to request a refund?
Have you changed your mind? No problem. We process refund requests with the utmost care. Here is how to proceed:. 1. The return request. You have 14 days after delivery to start the process from your Customer Account ("My Account" section). Click on
How long will it take to receive my refund?
We do our absolute best to ensure your refund is processed quickly. Here are the three key stages to keep in mind:. Transit time: Allow a few days for your package to reach our warehouse (5 days on average). Processing by our teams: Once your package
How to make an exchange?
Would you like to change the size or the model? This is entirely possible and the exchange procedure is FREE of charge. 1. Start the processYou have 14 days from the date your parcel was dispatched to make your claim:. Go to your Customer Account ("M