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Freeman T. Porter

We know you are looking forward to your return being processed. Here is how to keep an eye on its journey:<ul data-path-to-node="6"><li>Use your tracking number: This is the most accurate method. You will find it on the shipping label you printed. By entering it on the carrier&apos;s website, you will know exactly where your package is.</li><li>The confirmation email: As soon as our logistics team receives and scans your package at our facility, we will automatically send you an email to reassure you.</li></ul> You have not received our email yet? This means your package is still on its way or currently being processed by us. If the carrier&apos;s tracking indicates that we received it more than 10 business days ago and you have not heard from us, please do not hesitate to contact us so we can check this together. <blockquote data-path-to-node="7">Quick reminder:&#xA0;Please make sure to keep your proof of postage stamped by the merchant&#x2014;it is your valuable guarantee!</blockquote>

We know you are looking forward to your return being processed. Here is how to keep an eye on its journey:. Use your tracking number: This is the most accurate method. You will find it on the shipping label you printed. By entering it on the carrier'

How to track my return?

Returns, Refunds & Exchanges

How do I track my order?

What are the delivery times and rates?

When will my order be shipped?

Can I modify or cancel my order after validation?

Delivery and Tracking

My package is marked "delivered" but I haven't received anything: what should I do?

My package seems blocked or lost, what should I do?

What should I do if my order is damaged or incomplete?

I have been charged twice or the amount is incorrect: what should I do?

Having trouble with my order?

How to make a return?

What is the deadline for returning an item?

How to request a refund?

How long will it take to receive my refund?

How to make an exchange?

Where can I try on or buy your products in-store?

How to choose the right size?

What is the length of the trousers?

How do I care for my jeans so they last?

An item is out of stock: when will it be available again?

Where do our materials come from and where are our products made?

Our Products & Commitments

How to use a promo code or a gift card?

Why is my promo code not working?

What are the validity conditions for a voucher?

Do you offer gift wrapping?

Offers & Gift Cards

What payment methods are accepted?

Is the payment on the website secure?

My payment was refused: what should I do?

Payment & Security

Is it mandatory to create an account to place an order?

How to modify my information or delete my account?

How is my personal data protected?

My Account & Data

Why don't you offer traditional sales?

Are you a retailer looking to distribute our products?

How to contact customer service?

Partnerships & Philosophy

How to track my return?Updated a month ago