š RETURNS AND EXCHANGES
Returns process, exchanges, refunds, vouchers, returns costs, stock...
What is the procedure for a return or exchange from France, Germany, Spain, Portugal or the Benelux?
Select your order and click āReturn my orderā. š Exchange or store credit: return shipping isĀ free.It is now possible to exchange your item for another product or color, depending on availability.If the desired item is no longer in stock, you can re
What is the procedure for a return or exchange from DROM/COM or abroad?
ā You have 14 days after delivery to return your items (unworn, unwashed, with tags and original packaging). š Only refunds are available (processed within 14 days). If you need a different size, please place a new order on š www.freemantporter.com
How long do I have to return an item?
š¦ Returning Your Order: Pickup Point & Home Delivery. All orders placed from Thursday, November 27th, benefit from an extended return period until January 7th inclusive. If you chose home delivery, the return period starts from the moment your packa
Have you received my return?
Upon receiving your return, you will be sent an email confirming the successful receipt of your package. If you havenāt received an email from us, it means that we have not yet received your return. You can also check the tracking of your return pack
How long does it take to get my refund?
We commit to processing refunds within a maximum of 14 days, in accordance with legal requirements. However, refunds are generally issued within 7 days after receiving your return. š During peak periods (sales, promotions, etc.), refund processing m
After a return, will I receive a refund or a voucher?
When returning an item via your account, you will have the option to choose between a refund, a voucher, or an exchange. This service is available only for France, Germany, Spain, Portugal and the Benelux. For DROM/COM and other international locatio
Who covers the return shipping costs, the customer or the company?
Exchanges and store credits are free for mainland France, Germany, and the Benelux countries. In case of a refund request, a fee of ā¬5 will be deducted from the refunded amount; this amount can, however, be reused as a store credit. You can consult t
Can I exchange a product if the requested model is out of stock? Or for a different product/color?
Yes, it is now possible to exchange your item for a different product or color, depending on availability. If the desired item is out of stock, you can request a store credit valid for one year for a future purchase.