We are very sorry about this situation. We know how stressful it is to wait for an order that does not arrive, but please rest assured: we will support you until you have your items in your hands. Here are the steps to follow to help us resolve this

We are very sorry about this situation. We know how stressful it is to wait for an order that does not arrive, but please rest assured: we will support you until you have your items in your hands.Here are the steps to follow to help us resolve this issue:<ul data-path-to-node="7"><li>Check your immediate surroundings: It frequently happens that the package has been handed over to a neighbor, a building caretaker, or left in a secure, out-of-sight location.</li><li>Wait 24 hours: Some carriers sometimes validate the delivery a little early in their system while the courier is still on their rounds. The package very often arrives a few hours later.</li><li>Check the carrier&apos;s proof: Check your tracking link to see if a drop-off photo or a signature has been recorded.</li></ul> Still nothing? If despite these checks you cannot find your package, <a href="https://freemantporter.gorgias.help/en-US#article-6142366">contact us</a> immediately. We will launch an official investigation with the carrier.

My package is marked "delivered" but I haven't received anything: what should I do?

We understand your concern when a tracking status stops updating. If you notice that your package no longer seems to be moving forward, here are the steps to follow:. Check the tracking details: Go to your customer account or click on the link receiv

We understand your concern when a tracking status stops updating. If you notice that your package no longer seems to be moving forward, here are the steps to follow:<ul data-path-to-node="6"><li>Check the tracking details: Go to your customer account or click on the link received by email. Sometimes the carrier adds last-minute details regarding the reason for the delay.</li><li>Contact the carrier: In certain cases, the carrier can provide you with more precise information about the exact location of your package.</li></ul> You have received no answer? If the situation does not improve, <a href="https://freemantporter.gorgias.help/en-US#article-6142366">contact our customer service</a>. We will then open an official investigation with the carrier to locate your order, and we will get back to you as soon as possible to resolve the issue.

My package seems blocked or lost, what should I do?

We are sincerely sorry for this inconvenience. Whether the package arrived damaged or an item is missing, we will do whatever is necessary to correct this. Did your package arrive damaged?To help us understand what happened with the carrier, please s

We are sincerely sorry for this inconvenience. Whether the package arrived damaged or an item is missing, we will do whatever is necessary to correct this. Did your package arrive damaged? To help us understand what happened with the carrier, please send us a few photos of the package (exterior and interior) as well as the affected items. This will allow us to process your request and find a solution as quickly as possible. Is an item missing from your package? First of all, please check your &quot;My Orders&quot; section to see if your items were shipped in two separate packages (this happens sometimes!).If this is not the case and an item is indeed missing:<ol start="1" data-path-to-node="8"><li><a href="https://freemantporter.gorgias.help/en-US#article-6142366">Contact us</a> to report the omission.</li><li>We will simply ask you to provide a signed sworn statement of non-receipt. This document is essential for us to launch internal investigations and settle your situation.</li></ol>

What should I do if my order is damaged or incomplete?

We understand your concern. If you notice a discrepancy on your bank statement regarding your order, here is the procedure to follow:. Please contact us promptly and provide us with your order details. Upon receipt of your message, we will check the

We understand your concern. If you notice a discrepancy on your bank statement regarding your order, here is the procedure to follow:<a href="https://freemantporter.gorgias.help/en-US#article-6142366">Please contact us </a>promptly and provide us with your order details. Upon receipt of your message, we will check the situation with our departments.If an error is confirmed, we will do whatever is necessary to resolve this issue and refund you as quickly as possible!

I have been charged twice or the amount is incorrect: what should I do?

If your question is related to an order, please remember to include your reference number for faster processing.

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Freeman T. Porter

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