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Freeman T. Porter

We understand your concern when a tracking status stops updating. If you notice that your package no longer seems to be moving forward, here are the steps to follow:<ul data-path-to-node="6"><li>Check the tracking details: Go to your customer account or click on the link received by email. Sometimes the carrier adds last-minute details regarding the reason for the delay.</li><li>Contact the carrier: In certain cases, the carrier can provide you with more precise information about the exact location of your package.</li></ul> You have received no answer? If the situation does not improve, <a href="https://freemantporter.gorgias.help/en-US#article-6142366">contact our customer service</a>. We will then open an official investigation with the carrier to locate your order, and we will get back to you as soon as possible to resolve the issue.

We understand your concern when a tracking status stops updating. If you notice that your package no longer seems to be moving forward, here are the steps to follow:. Check the tracking details: Go to your customer account or click on the link receiv

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My package seems blocked or lost, what should I do?Updated a month ago