Don’t worry, we’re keeping an eye on your package for you! Here are the two easiest ways to find out where it is:. On our website: Go to our tracking page, enter your order number and postcode, and track your parcel with complete peace of mind. By em

Don&#x2019;t worry, we&#x2019;re keeping an eye on your package for you! Here are the two easiest ways to find out where it is:<ul data-path-to-node="8"><li>On our website: Go to our <a href="https://www.freemantporter.com/en/pages/suivre-ma-commande">tracking page</a>, enter your order number and postcode, and track your parcel with complete peace of mind.</li><li>By email: As soon as your order leaves our warehouse, you will receive a confirmation email containing a direct tracking link.</li></ul>Quick tip: Check your spam folder, our emails sometimes hide there. <ul><li>In your customer account: Log into your account and go to the &quot;My Orders&quot; section. Everything is updated there in real time.</li></ul> Still can&apos;t find anything? If your order was placed less than 24 hours ago (excluding weekends and public holidays), don&apos;t worry: we are probably carefully preparing it before handing it over to the carrier. If it has been longer than that, just send us a quick message and we will get back to you right away!

How do I track my order?

We know you can't wait to receive your Freeman gems! Here is how we get them to you:. 🇫🇷 Mainland France. Mondial Relay / Locker (2-3 days): FREE on orders over €120! Otherwise, the most budget-friendly option. Colissimo Home Delivery (2-3 days): T

We know you can&apos;t wait to receive your Freeman gems! Here is how we get them to you: &#x1F1EB;&#x1F1F7; Mainland France<ul data-path-to-node="8"><li>Mondial Relay / Locker (2-3 days): FREE on orders over &#x20AC;120! Otherwise, the most budget-friendly option.</li><li>Colissimo Home Delivery (2-3 days): The classic option, straight to your doorstep.</li><li>Chronopost (1-2 days): For those in a hurry (Pick-up point or Home delivery).</li></ul> &#x1F1EA;&#x1F1FA; Europe (Germany, Benelux, Spain)<ul data-path-to-node="10"><li>Mondial Relay / Locker (2-3 days): FREE on orders over &#x20AC;120! Otherwise, the most budget-friendly option.</li><li>Pick-up Point (2-3 days): Fast and efficient.</li><li>Home Delivery (3-5 days): Via Colissimo or Chronopost depending on your country.</li></ul> &#x1F30E; Rest of the WorldWe ship worldwide! Allow 7 to 15 days depending on your region. The exact shipping fees will be displayed automatically just before payment. <blockquote data-path-to-node="5,0,1">Please note:&#xA0;We prepare your packages with care as quickly as possible. During holidays or major promotional periods, carriers may be a bit more busy, but we always do our utmost to keep your waiting time to a minimum!</blockquote>

What are the delivery times and rates?

We know you're excited! We do everything we can to ensure your package leaves our warehouse in a flash. Here is how we work (Monday to Friday):. Ordering before 2 PM? Your package ships the very same day!. Ordering after 2 PM? It will be shipped the

We know you&apos;re excited! We do everything we can to ensure your package leaves our warehouse in a flash. Here is how we work (Monday to Friday):<ul data-path-to-node="6"><li>Ordering before 2 PM? Your package ships the very same day!</li><li>Ordering after 2 PM? It will be shipped the following day.</li><li>Is it the weekend or a public holiday? Your order will be prepared with love and shipped the following Monday (or the next business day).</li></ul> During holiday seasons or sales? During these busy times, we might need just an extra day to get everything ready. But don&apos;t worry, we haven&apos;t forgotten you and we are working twice as hard! <blockquote data-path-to-node="6" id="isPasted">The Moselle detail: Since our offices are based in the Moselle region of France, we follow the local calendar. Therefore, we take a short extra break on Good Friday and December 26th. If you place an order on these dates, your package will ship right after!</blockquote>

When will my order be shipped?

A small oversight? It happens to the best of us!Since we prepare your packages on the same day or the following day, it is impossible for us to modify or cancel an order once it has been validated. But do not panic, we always have a solution:. An err

A small oversight? It happens to the best of us!Since we prepare your packages on the same day or the following day, it is impossible for us to modify or cancel an order once it has been validated. But do not panic, we always have a solution: An error in your address? If the package cannot be delivered, it will automatically be returned to us. As soon as we receive it, we will reach out to you and resend it to the correct address. Just send us a quick message to let us know, and we will handle the rest! Want to change an item or changed your mind? That is completely your right. As soon as you receive your package, you can return it to us very easily. Here is how to make a return:<ol start="1" data-path-to-node="9"><li>Head to your customer account.</li><li>Click on &quot;My Orders&quot; and then on the return button.</li><li>Print your label and drop off the package at your usual collection point.</li></ol>

Can I modify or cancel my order after validation?

If your question is related to an order, please remember to include your reference number for faster processing.

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Freeman T. Porter

Have a question about your delivery or the tracking of your Freeman T. Porter package? Consult our Delivery & Tracking FAQ to find all your answers!

Delivery and Tracking

How do I track my order?

What are the delivery times and rates?

When will my order be shipped?

Can I modify or cancel my order after validation?