No. You can order simply by entering your email address: a one-time passcode will be sent to you by email for each login. However, creating a full account (with a password) allows you to earn points and unlock rewards as you shop.

No. You can order simply by entering your email address: a one-time passcode will be sent to you by email for each login.However, creating a full account (with a password) allows you to earn points and unlock rewards as you shop.

Is it mandatory to create an account to place an order?

Modifying your informationIt is very simple and quick:. Log in to your Customer Account. Go to the "My personal information" section. You can update your address or email there in just a few clicks. Deleting your accountYou cannot delete your account

Modifying your information It is very simple and quick:<ol start="1" data-path-to-node="6"><li>Log in to your Customer Account.</li><li>Go to the &quot;My personal information&quot; section.</li><li>You can update your address or email there in just a few clicks.</li></ol> Deleting your account You cannot delete your account directly from your customer account.To do so:<ul data-path-to-node="8"><li>Write to us via the <a href="https://freemantporter.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact form</a> or by email.</li><li>Our team will handle the deletion for you (even though we are always a little sad to see you go!).</li></ul>

How to modify my information or delete my account?

The protection of your privacy is essential to us. Here is how we manage your information:. Use of your data: We collect your contact details (name, address, telephone number) solely to prepare your invoices and ensure the delivery of your packages.

The protection of your privacy is essential to us. Here is how we manage your information:<ul data-path-to-node="6"><li>Use of your data: We collect your contact details (name, address, telephone number) solely to prepare your invoices and ensure the delivery of your packages. Your telephone number is transmitted to Colissimo, Mondial Relay or Chronopost so that you can track the arrival of your order.</li><li>Strict confidentiality: We do not sell or lease any personal data to third parties. Your information is exclusively intended for Freeman T. Porter and our carriers. For the newsletter, we use the Klaviyo tool, but we remain solely responsible for your email address.</li><li>Cookie security: We use cookies to improve your browsing experience and personalize our services. You can deactivate or delete them at any time via your browser settings.</li><li>Your rights: In accordance with data protection regulations, you have a right of access, rectification, and deletion. Simply contact us via the help center or by post to our headquarters in Creutzwald.</li></ul>For more details, you can consult our full <a href="https://www.freemantporter.com/en/pages/cookie-use-policies" target="_blank" rel="noopener noreferrer">Your Data</a> page.

How is my personal data protected?

If your question is related to an order, please remember to include your reference number for faster processing.

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Freeman T. Porter

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My Account & Data | Freeman T. Porter

My Account & Data

How do I track my order?

What are the delivery times and rates?

When will my order be shipped?

Can I modify or cancel my order after validation?

Delivery and Tracking

My package is marked "delivered" but I haven't received anything: what should I do?

My package seems blocked or lost, what should I do?

What should I do if my order is damaged or incomplete?

I have been charged twice or the amount is incorrect: what should I do?

Having trouble with my order?

How to make a return?

What is the deadline for returning an item?

How to track my return?

How to request a refund?

How long will it take to receive my refund?

How to make an exchange?

Returns, Refunds & Exchanges

Where can I try on or buy your products in-store?

How to choose the right size?

What is the length of the trousers?

How do I care for my jeans so they last?

An item is out of stock: when will it be available again?

Where do our materials come from and where are our products made?

Our Products & Commitments

How to use a promo code or a gift card?

Why is my promo code not working?

What are the validity conditions for a voucher?

Do you offer gift wrapping?

Offers & Gift Cards

What payment methods are accepted?

Is the payment on the website secure?

My payment was refused: what should I do?

Payment & Security

Why don't you offer traditional sales?

Are you a retailer looking to distribute our products?

How to contact customer service?

Partnerships & Philosophy