We are committed to offering high-quality products, made from carefully selected materials for their strength and comfort. We work with trusted partners with whom we have long-standing relationships to ensure high-quality standards at every step of p

We are committed to offering high-quality products, made from carefully selected materials for their strength and comfort.&#xA0; We work with trusted partners with whom we have long-standing relationships to ensure&#xA0;high-quality standards&#xA0;at every step of production. Our partners share our attention to detail and craftsmanship, allowing us to offer durable, high-quality products designed to last over time.

What are our commitments regarding quality and durability?

Yes, we now offer a loyalty program on our website.With every order, points are earned and can later be converted into vouchers worth €5, €10, or €15, depending on the number of points accumulated. In case of a return or refund, the points used will

Yes, we now offer a loyalty program on our website. With every order, points are earned and can later be converted into vouchers worth &#x20AC;5, &#x20AC;10, or &#x20AC;15, depending on the number of points accumulated.In case of a return or refund, the points used will not be recredited, and the voucher applied to the order will not be reactivated. Additionally, the conversion of points into a voucher is final: once a voucher has been generated, it cannot be canceled or converted back into points.

Do you offer a loyalty program or benefits for regular customers?

Due to high sales volume, refunds may take a little longer. Your request is confirmed 🙏 

Thank you for your patience and trust ❤️

Got a question? A problem?
Our team is here to help you with a maximum of good humor!

📌 In order for your request to be processed quickly, please provide your order number.

Freeman T. Porter

Sustainability, product quality, loyalty programmes, point of sale...

♻️ COMMITMENTS AND SERVICES

What are the delivery times (standard, express, international)?

How can I track a package?

When will my order be shipped?

What should I do if I want to modify or cancel my order ?

Is it possible to combine multiple orders into one shipment?

What should I do if a package is damaged or incomplete? What should I do if a package is damaged or incomplete?

The package is marked as delivered, but I haven’t received it.

How can I be informed about the status of my order at each stage (preparation, shipping, delivery)?

📦 ORDERS AND DELIVERIES

What is the procedure for a return or exchange from France, Germany, Spain, Portugal or the Benelux?

What is the procedure for a return or exchange from DROM/COM or abroad?

How long do I have to return an item?

Have you received my return?

How long does it take to get my refund?

After a return, will I receive a refund or a voucher?

Who covers the return shipping costs, the customer or the company?

Can I exchange a product if the requested model is out of stock? Or for a different product/color?

🔁 RETURNS AND EXCHANGES

Where are our products made?

How do we choose our fabrics?

How do I choose the right size?

How do I care for my jeans?

When will out-of-stock products be restocked, and how can I be notified?

What is the length of the pants when it is not specified?

🛍️ PRODUCTS

Why isn't my 10% discount on my first order working with other ongoing promotions?

Is it possible to combine multiple promotions or discounts on the same order?

How do I use a promo code during my purchase?

What should I do if a promo code doesn't work?

Can I buy or use a gift card?

Do you offer gift wrapping?

Can gift vouchers be used several times or only once?

Do gift vouchers have an expiry date?

How are discounts calculated on my order?

🛒 PROMOTIONS AND GIFT CARDS

What payment methods are accepted on your site?

How do you ensure payment security?

What should I do if I encounter a payment issue (refusal, error)?

What should I do if I’ve been charged twice for the same order?

What should I do if my account was charged but my order didn’t go through?

💳 PAYMENT

How do I create an account on your website?

Can I place an order without creating an account?

Can I delete my customer account on request?

How do I manage my communication preferences (emails, newsletters)?

How can I modify my personal information (address, email, phone number)?

What about the protection of my personal data?

👤 CUSTOMER ACCOUNT

How can I contact customer service if I have an issue?

What are the customer service hours?

Where are the sales?

Would you like to work with us?

Where to find our products

❓MISCELLANEOUS QUESTIONS