My payment was refused: what should I do?Updated a month ago
A payment failure can happen for several reasons. Here are the steps to follow to finalize your order:
1. Immediate checks
Check the accuracy of your banking information (card number, expiration date, CVV) and try again.
If the problem persists, try using another payment method (for example, PayPal if the credit card fails).
2. Contact us
If despite your attempts you are still unable to pay for your order, our Customer Service team is here to support you.
By form: Send us a message via the contact form.
By phone: From Monday to Friday, from 9:00 AM to 5:00 PM.
🇫🇷 France: +33 3 87 93 80 43
🇪🇸 Spain: +34 3 87 93 80 43
🇩🇪 Germany: +49 3 87 93 80 43
🇧🇪 Belgium: +32 3 87 93 80 43